Communications and automation

Two kinds of messages

• Service messages are needed to run your account and bookings: one-time codes, booking confirmations and reminders, payment and refund notices, safety and legal notices. They are sent by in-app notice, SMS, WhatsApp or email. You cannot opt out of these while you have an account, because the service does not work without them.
• Offers and news are optional. We send them only if you opt in, separately for email, SMS and WhatsApp. The boxes are never pre-ticked. Opting out is one tap at Settings → Privacy & data, and every offer tells you how to stop.

Messages from cafés

A café can message you about your own booking. It can send you offers only if you opted in to offers on that channel. Nitro Console blocks offers to anyone who has not opted in.

WhatsApp and SMS

We use your mobile number for codes and service notices. Promotional SMS and WhatsApp messages follow the rules of the telecom regulator and the messaging platform, including your opt-in, and you can reply STOP or switch them off in Settings.

Artificial intelligence and automation

• Nitro Console does not currently use artificial intelligence to talk to you, write replies, rank cafés, review content or make decisions about you. Messages and support replies are written by people or fixed templates.
• Automatic rules do exist: rate limits on sign-in, bot checks, expiring unpaid holds, and reminders at set times. None of these learn from your behaviour.
• If we add an AI feature that handles your personal data, we will tell you first on this page and in the product, say what it does and what data it sees, and ask for your consent where the law requires it. You will always be able to reach a person.

Your control

Change your choices at any time in Settings → Privacy & data. Each change is recorded with the date, so you and we can see what you chose.

Who runs Nitro Console

Nitro Console is operated by the operator named below (entity type).

• Registered address: to be published
• CIN / registration no.: to be published
• GSTIN: to be published
• Customer care: support@nitroconsole.in · phone to be published
• Grievance Officer: to be published · email · see how to complain