Café partner agreement

Who this is between

This agreement is between the operator of Nitro Console (“Nitro Console”, “we”) and the person or business that registers a café (“you”, “the café”). By ticking the box when you sign up you confirm that you are authorised to bind the café and that you have read this agreement, the business privacy notice, the business terms and the plan billing and refund policy.

Our roles

• Nitro Console is a technology platform and marketplace. We list your café, take bookings and payments for you, and pay you your share. You supply the gaming sessions, premises, equipment and staff, and you are the seller of the session to the player.
• You are an independent business. Nothing here makes you our employee, agent or partner, or us yours.

Your listing

• Keep your name, address, hours, stations, photos and prices accurate and lawful. Do not claim what is not true.
• We check your photos, address, phone and identity before approval. Approval does not publish you: you go live or unpublish whenever you like.
• You must hold every licence and permission your café needs to operate in your state, and display them as required. This includes trade, fire and safety, shops and establishments, and any licence for the premises.
• You set your own age limits and house rules and must show them to players. You must not admit or serve a person in breach of the law.

Your duties as seller to players

As the seller on an e-commerce platform you must, under the Consumer Protection (E-Commerce) Rules, 2020 and other law:

• Give a true description of your café and sessions, and show your legal or trading name, address and customer care contact. Do not mislead on price, quality or availability.
• Honour confirmed bookings. If you cannot, tell us at once so the player can be refunded or moved.
• Accept the refunds and cancellations set out in the cancellation policy below. The player’s rights under consumer law cannot be reduced by this agreement.
• Have a person who handles complaints about your café, and respond to complaints we pass to you within 48 hours so that the player’s complaint can be resolved within one month.
• Not post or arrange fake reviews, and not pressure players about reviews.

What it costs

• Plan fee: the monthly or annual plan you choose, charged in advance by autopay. See the pricing page and the plan billing and refund policy.
• Service fee: a share of the session price on online bookings, set by your plan (10% on Go). Walk-ins and counter cash: no service fee.
• Founding cafés: no service fee on sessions played in the first 3 months after going live. The discount does not cover cancelled bookings, which carry the standard service fee.
• Bookings fully refunded because of the café or because of Nitro Console carry no service fee.
• The player’s convenience fee covers the payment gateway and is never taken from you.
• Coupons: a coupon you create in the console is your own promotion. The discount comes off the session price, and your share and our service fee are both worked out on what the player actually paid. A coupon Nitro Console issues is paid for by Nitro Console and never reduces your share.
• We tell you in writing before any change to prices or the service fee, and it applies only to bookings made after the change.

Payments and payouts

• Players pay Nitro Console through Razorpay. Your share is transferred to your Razorpay linked account and held until the dispute window closes, then released in the weekly settlement (Mondays, for sessions finished by Sunday). Your bank usually credits it the next business day.
• You need a payout account in your café’s name, with KYC approved by Razorpay. Until then, your earnings are held, not lost.
• You authorise us to deduct from your payouts anything you owe under this agreement, such as fees, refunds caused by you, and penalties below.
• We charge no tax on our fees and take no tax from your payouts. If that changes, we tell you in writing before it applies.
• Each weekly payout comes with a numbered invoice for our service fee.

Cancellations, refunds and penalties

• Player cancels 1 hour or more before: the player gets your full share back.
• 15–59 minutes before: 75% of your share back to the player.
• Under 15 minutes: no cancellation.
• You cancel, close, or cannot host (including a station that is not working and has no equivalent free): the player is refunded in full, including the convenience fee, and you are not paid for that booking. You are charged the payment gateway fee and Nitro Console’s service fee for that booking, deducted from your payouts. If you marked the station as under maintenance at least 1 hour before the booking started, you pay only the gateway fee.
• Lost bank dispute: recovered from a later payout, unless the loss is Nitro Console’s fault.
• The player never pays for a failure that is yours. You never pay for a failure that is the player’s or ours.

Honouring bookings

A confirmed booking is a promise. Block maintenance, holidays and events in the console ahead of time. Repeated no-shows by the café may pause your listing.

Player data you receive

• When a player books with you, you receive their name or username, contact details if needed, and booking details. You are responsible for that data once you hold it, as an independent data fiduciary under the Digital Personal Data Protection Act, 2023.
• Use it only to serve the booking, run your café safely and meet your legal duties. Do not sell it, build lists from it, or contact a player with offers unless the player opted in to offers on that channel. Nitro Console blocks offers to players who have not opted in.
• Keep it secure, restrict access to staff who need it, delete it when you no longer need it, and tell us at once about any breach so we can meet our own duty to notify.
• Your staff are bound by the staff terms and you are responsible for them.

Your content and ours

You keep ownership of your photos and text. You allow us to show them on Nitro Console and in related promotion of your café. You confirm you have the right to use them. Nitro Console’s name, marks and software remain ours.

Conduct

Follow the community guidelines. Do not discriminate against or harass players, manipulate reviews or bookings, or use the platform to arrange betting or any game played for money.

Liability and indemnity

• You are responsible for your premises, equipment, staff and the safety of players at your café. You will compensate us for claims and losses that arise from your breach of this agreement or the law, or from injury or loss at your premises, to the extent it was caused by you.
• Our total liability to you in connection with this agreement is limited to the fees you paid us in the 12 months before the claim, except for liability that the law does not allow us to limit.
• We provide the platform as a service and do not promise uninterrupted access or a minimum number of bookings.

Leaving and suspension

• You can unpublish or close your account at any time, but you must honour or refund confirmed bookings. Earnings due are still paid.
• We may suspend or remove a listing that is inaccurate, unsafe, unlawful or in breach of this agreement, giving you notice and a reason unless safety or the law prevents it. You may challenge it through the grievance process.

Changes and law

We email you before a change to this agreement applies, and ask you to accept the new version when it affects your rights or fees. Indian law applies. Disputes go first to the grievance process, and then to the courts at the place named in the company’s registered address.

Who runs Nitro Console

Nitro Console is operated by the operator named below (entity type).

• Registered address: to be published
• CIN / registration no.: to be published
• GSTIN: to be published
• Customer care: support@nitroconsole.in · phone to be published
• Grievance Officer: to be published · email · see how to complain