Plan billing and refund policy

How you are charged

• A plan is a subscription charged in advance, monthly or annually, by UPI Autopay, card or e-NACH through Razorpay.
• The full price is shown before you pay. You tick a separate box to confirm the subscription terms and autopay.
• Each payment has a numbered invoice in Plan billing.

Renewal

A subscription renews automatically at the end of each period until you cancel. We remind you before a renewal where the law or the payment network requires it. A price change applies only after we give you notice, and you can cancel before it takes effect.

Cancelling

Cancel any time in Plan billing. Your plan stays active to the end of the period you paid for, and does not renew. Cancelling is as easy as subscribing: no call, email or form is needed.

Refunds

• Founding cafés: a full refund of the first month’s payment if you cancel within 14 days of it, once.
• Other plan payments are not refunded for the part of a period already paid for, except where the law requires, where we charged you in error, or where a payment was taken twice.
• Refunds go back to the payment method used, usually within 5 to 7 working days of approval.

Failed payments

If a renewal fails, Razorpay retries for about three days and you keep full access. If it still fails, you have a further 7 days of grace. After that your café is hidden from search and the console becomes read-only until you pay. Bookings players have already paid for are always honoured, and your data is kept for 12 months.

Charged wrongly?

Use the grievance form with your invoice number. We acknowledge within 48 hours and resolve within a month.

Who runs Nitro Console

Nitro Console is operated by the operator named below (entity type).

• Registered address: to be published
• CIN / registration no.: to be published
• GSTIN: to be published
• Customer care: support@nitroconsole.in · phone to be published
• Grievance Officer: to be published · email · see how to complain